Self-Unlocking Your eToken User Account

To prevent fraudulent use of eToken authenticators, eToken user accounts are usually locked after a specified number of unsuccessful authentication attempts. In this case, to be able to use your eToken authenticator again, you need to unlock your eToken user account first.

Unlocking your eToken user account consists in successfully completing an authentication procedure on this page. The steps vary depending on which eToken type you are using.

To unlock your eToken user account:

One-Button eToken Authenticators

  1. From the User Self-Management Website menu, select Manage > User Self-Unlock.
  2. Enter your user name.
  3. Enter your password.
    Your password is your PIN followed by the eToken response.
  4. Click Unlock.
    If authentication is successful, your eToken user account is unlocked and you can again use your eToken authenticator.

Keypad eToken Authenticators

  1. From the User Self-Management Website menu, select Manage > User Self-Unlock.
  2. Enter your user name.
  3. Enter your password.
    Your password is the eToken response.
  4. Click Unlock.
    If authentication is successful, your eToken user account is unlocked and you can again use your eToken authenticator.

Challenge/Response

  1. From the User Self-Management Website menu, select Manage > User Self-Unlock.
  2. Enter your user name.
  3. Depending on the self-unlock instructions you received from the administrator, do one of the following:
    • Leave the Password field blank.
    • Enter your password.
      The password may be a keyword as well as or instead of your password, as instructed by the administrator.
  4. Click Unlock.
  5. Enter the challenge displayed on-screen into your eToken authenticator.
  6. Enter the response from your eToken authenticator in the Password field on this page.
  7. Click Unlock.
    If authentication is successful, your eToken user account is unlocked and you can again use your eToken authenticator.

Virtual eToken

  1. From the User Self-Management Website menu, select Manage > User Self-Unlock.
  2. Enter your user name.
  3. Enter your password.
    The password may be a keyword as well as or instead of your password, as instructed by the administrator.
  4. Click Unlock.
  5. Enter the OTP you have received via text message or e-mail in the Password field on this page.
  6. Click Unlock.
    If authentication is successful, your eToken user account is unlocked and you can again use your eToken authenticator.